Please don’t make other people’s lives more difficult. Remember, we are here to help and serve one another not make each other’s life more difficult. Many times, simply leaving your computer for a few hours or a day can calm your nerves and help you think with a fresh perspective. Let’s not let that get in the way of creating the type of community we can all be proud of. You may strongly disagree with a person, topic, or answer. Dealing with ConflictĬonflict is guaranteed to happen - we’re human, and this is the internet. Thank-you in advance for understanding this is a Themeco-owned and operated community for our customers and members. This includes features and product comparisons. While we encourage discussions under the categories listed on our forum, discussion of competing products (for example, other WordPress themes) is prohibited. Screenshot at 16.25.08 copy 2 880×98 3.91 KB Competing Products Liking is a great way to agree or confirm something. Two great features to these forums are the liking and bookmarking features. If you know the answer or want to help out, feel free to do so. If you are experiencing something similar feel free to simply bookmark the post so you can see future staff replies. If someone has a support ticket, please don’t hijack their thread. ![]() Themeco staff have a green badge next to their picture and a “Staff” label next to their name. If you are looking for faster response times and assistance with any question including customizations and third party plugins, check out our One service. Please remember this is an estimated time frame and not a guarantee. It may be longer if we are especially busy (for example around the time of an update). We generally reply within a few hours, but it may take up to a day. It is always our goal to respond as fast as possible. Please be sure you have first searched the forum and docs prior to creating a new ticket. All support topics are added to a monitored queue, so please do not bump your threads while waiting for a reply as this may delay a response. Generally speaking, we answer all questions in the order they are received. ![]() You can find a list of all your likes, bookmarks, and existing topics by going to your dashboard and clicking on the username that appears beneath your profile picture. ![]() When a thread is unlisted it is removed from the public forum. While we provide support via the public forum for the benefit of our customers, we reserve the right to turn any conversation into a private discussion for any reason and at any time. This includes, but is not limited to, posts pertaining to feedback, complaints, or topics not relevant to the forum. Only Themeco has the ability to make an entire thread private, and we will do this when we determine the discussion to be better suited for private discussion. Secure Notes are visible to the original poster, so do not post a secure note unless you have started the thread. When clicked, you can add content that will only be visible to our staff. ![]() If you are unable to find an answer to your question by searching first, click the “+ New Topic” button at the top of the forum home when logged into your Themeco account. The Beta Forum is hidden by default, and you must optin for access ( steps here). The Support Forum is where you post support questions, and the Beta Forum is where customers can help test and provide feedback on future updates. You can also search on Google for any topic by just adding the word Themeco at the end. This is a great place to visit often in addition to our blog. There are topics there ranging from version compatibility to how updates work and more. Looking for helpful product tutorials and step-by-step instructions? Docs is where you will find all official documentation for Themeco products and services. You can use our native search feature or sometimes for more accurate results simply go to Google and type in your question plus add the word Themeco at the end. We strongly encourage you to do so as the vast majority of your questions will be able to be answered by searching. One of the greatest benefits to these forums is your ability to search prior to posting a question. Start with Searchĭirect support is provided in our Support Forum, and there are several helpful resources at your disposal. From best practices to community guidelines, please take a second to read. Welcome to the Themeco Forum! We’ve put together this overview post to explain everything you need to know and so you can quickly find the most helpful information.
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